Senior Advisor based in Worcester

Job title: Senior Advisor Hours: 37 office hours Location: Worcester Hourly rate: £10.33 per hour, longer temp temporary contract I am recruiting for a Senior Advisor based in Worcester. You will be working for a household name with real national presence - you have definitely heard of this company! The office is conveniently located just off Junction 6 on the M5. You will have access to a number of excellent facilities, including an on-site canteen and an on-site gym open 24/7. Senior Advisor responsibilities: Query Handling -Log incoming daily issues jeopardising dispatch of jobs to Meter Operatives -Ensure daily risk reports are produced and circulated to Field Team Managers -Balance Resource pools identifying areas of risk and take appropriate action Error Resolution -Amend data errors and process exceptions and provide feedback to front-line teams to ensure data quality is improved and maintained -Reduce risks regarding availability of field operatives so there are no failures -Ensure jobs are completed within the agreed SLA Task Processing -Complete a broad range of complex transactions across the functional area, to ensure accurate processing of information -Understanding the principles of scheduling and dispatching for different locations with varying constraints whilst ensuring compliance with meter recertification programmes -Manage in day issues and shrinkage whilst maximising dispatch and efficiency Workload Reporting -Provide regular feedback on work in progress and decisions on workload priorities to Team Manager to ensure workloads are appropriately managed and performance standards met -Produced accurate and timely management information Deliver on local KPI's (telephony, dispatching, reducing cost) For more information on the Senior Advisor please contact Sarah on 01905 731591 or

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Job Overview

Date Posted:

Posted 1 month ago

Expiration Date:

04/04/2020

Location:

Worcester, Worcestershire

Salary:

Up to £10.33 per hour + Free car park on site

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