Technical Support Manager - Oxford/Reading/South Wales

\nTo maintain accurate records of all current performance of all technicians in upskill programme. \nTo ensure that all steps are adequately followed during all employee life cycles with the business. Including probationary review meetings, training path sign off and regular time on site to deliver both constructive and positive feedback.

\nTo be accountable for you teams' performance and monitor revenue during trainee loan working. \nTo assess and train technicians through a variety of platforms in line with British Standards and to ensure they complete their training path as required. \nWork with your Service Manager to ensure fair management of staff by utilising company policy and procedure, using HR support were required to aid in the uplift of Capability or Conduct where required.

Training:\n \nTo assess and train technicians at the request of the SM, as they move through their training path and to do so in a manner which is supportive to aid progression. \nTo support future development utilising the Technician upskill programme. \nTo audit technicians, to identify any gaps in knowledge that need addressing and deliver either yourself or via another FLM.

\nTo attend training on site with technicians within your specialism once a month at our training hubs, you should have a clear understanding of your remit for each session you have with each technician. \nWhere required and appropriate, train all staff on Fire Industry specifics through a variety of platforms. \nApply now or contact (url removed)